If you would like to return an item, please contact us within 7 days of receipt for a full refund of the item you have purchased. We will gladly accept all returns if contacted within the 7 day window period. If the item purchased is a sale, SAMPLE SALE, or special reorder item no refund will be permitted. The original shipping and handling charges will not be credited back to your charge card unless Karen Zambos has made a mistake in sending the wrong item, or the item is defective in some way. All return requests must be accompanied by a written explanation of the reason for return via email -- firstname.lastname@example.org.
All sale items and sample sale items are final sale. No refunds or exchanges of sale items or sample sale items are permitted.
We currently accept Visa, Mastercard and American Express.
If a package is returned to us stamped refused there will be a 10% restocking fee applied to the credit.
It is our policy not to sell, trade, or otherwise give away to third parties the names and personal information of our clients.